Restaurant, Front Office & Guest Services Management

Develop practical knowledge and professional skills in restaurant operations, front office management, guest relations, customer service and hospitality operations to prepare students for careers in hotels, restaurants, resorts and other guest-focused environments.

1 Year / 2 Semesters • INTAKE: 40

Restaurant, Front Office & Guest Services Management

The programme focuses on the essential operational areas of restaurants, front offices and guest services. Students gain practical knowledge of reservations, reception, restaurant service, guest handling, service standards, communication and day-to-day hospitality operations through industry-oriented learning.

Eligibility

10+2 or equivalent qualification from a recognized board in any stream.

Fee

₹50,000 per year

Scholarship

Merit-based scholarships as per university norms.

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About Program

Build Expertise in Guest Services & Hospitality Operations.

This programme prepares students to deliver professional and efficient guest experiences across restaurant and hotel environments. Through practical training and classroom learning, students develop skills in front office procedures, restaurant service, guest communication, reservation handling, complaint resolution and hospitality service standards.

Explore the Study-Work-Grow Model →

Build Your Career in Restaurant, Front Office & Guest Services

Restaurant, Front Office & Guest Services Management

Front Office Executive

Restaurant Service Executive

Guest Relations Executive

Reception Associate

Reservation Executive

Restaurant Supervisor

Guest Service Associate

Hotel Service Executive

Customer Service Associate

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Program Outcomes

Hotel Operations

Understand the basic functions and daily operations of different hotel departments.

Front Office Skills

Perform fundamental front office activities including reservations, reception and guest assistance.

Housekeeping Practices

Apply essential practices related to room preparation, cleanliness, maintenance and accommodation services.

Food Service Skills

Understand basic procedures involved in professional food and beverage service.

Food Production

Develop foundational knowledge of kitchen operations, food preparation and workplace hygiene.

Guest Handling

Communicate professionally with guests and respond appropriately to common service requirements.

Customer Service

Apply hospitality service principles to support positive and efficient guest experiences.

Hospitality Communication

Demonstrate effective verbal and professional communication in workplace situations.

Service Standards

Understand basic quality and service standards followed across hospitality establishments.

Why Study this program

Guest-facing hospitality roles require strong communication, service knowledge and operational skills. This programme provides practical exposure to restaurant service, front office functions and guest relations while helping students develop professional etiquette and customer-focused service capabilities.

Front Office Operations
Restaurant Management
Guest Relations

Frequently Asked Questions

01. What is the duration of the Restaurant, Front Office & Guest Services Management programme?

The programme is designed as a 1-year programme comprising 2 semesters, combining classroom learning with practical and industry-oriented training.

02. What is the eligibility for this programme?

Candidates who have completed 10+2 or an equivalent qualification from a recognized board in any stream may be eligible for admission, subject to university requirements.

03. What career opportunities are available after this programme

Graduates can explore opportunities in hotels, restaurants, resorts, guest houses, hospitality businesses, food service establishments and customer service operations.